Bon matin, Il y a une ouverture pour un poste permanent dans l’équipe dans laquelle je suis.
Cheers! Pascal
The Bell IT Delivery, Field Services district is made up of IT services teams whose mandate is to lead delivery of optimized business solutions to our Field Services partners, Technology and various other business units. The team is comprised of highly skilled BAs, PMs and Technical leads whose expertise enables us to deliver optimized technical work force management applications from scheduling to tracking, by assigning the right technician to the right job and ensuring customer satisfaction. We are currently in search of highly motivated and energetic Business Analysts to join the IT Delivery team with a specialization on the Work Force Assignment System application.
The Role
The candidate will be responsible to work with business primes, other IT teams and different vendors on a variety of projects related to new products introductions, new technology introductions and enhancements to existing processes or systems.
Job duties / accountabilities
- Work closely with business primes to identify and establish requirements for, custom applications or package software in project mode or modification required to find a solution.
- Recommend changes in applications and systems and provide input on whether to patch or upgrade existing applications.Review, approve Design Specification, evaluate recommended solutions supplied by the vendors and give acceptance or recommend modification to the solution.
- Analyze systems/applications performance metrics. Identify ways to better deploy existing technology or to modify processes to more effectively leverage the technology.
- Determine deployment strategy and release strategy in consultation with other team members.
- Develop quality test strategy/plan and validate that those standards are met.
- Prepare methods/documentation/procedure for the introduction for new or change systems or processes.
- Accountable for the creation and maintenance of all documentation pertaining to business analyst role (BRD, BPD, SRS, Bulletins, User Guide, etc).
- Collaborating as a team member to create and maintain accurate systems and process documentations.
- Ensure that user requests are continuously tracked as a means of identifying common problems that may require a global solution.
Critical Qualifications/Competencies
- Analytical skills.
- Ability to manage multiple activities at a high level and dive into details when challenges arise
- Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
- Understand and articulate IT concepts and issues from a business perspective
- Excellent written and verbal communication skills
- Knowledge and ability to use MS-Office tools (Word, Excel, Outlook and MS-Project).
- General knowledge and ability to use MS-SQL data queries and extract/insert data for analysis.
- Willingness to manage own time, working extended hours when necessary to meet deliverables
- Willingness to participate in scheduled post deployment system testing during off-hours
Preferred Skills
- Work Force Assignment System application knowledge Visionary, planning and execution abilities
- Negotiation skills, ability to negotiate and influence others
- Time management expertise
- Strong modelling and data analysis capabilities
- Excellent relationship building skills
- Project management experience
- University Degree in Computer Science, Mathematics or - Statistics is an asset
- Certified Business Analyst Professional (CBAP) 3 to 5 years experience in business analysis
- Bilingualism is a must (English and French)
Additional Information:
Position Type: Management Job Location: Montreal, Qc Application Deadline: 10/30/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal